Last updated: September 4, 2026

We accept return requests within 14 days of confirmed delivery.

To qualify for a return, the product must remain unopened, unused, factory-sealed, and in the same condition in which it was received. Products with damaged, removed, or altered factory wrapping are not eligible for return.

To request a return, contact us at support@dragontcgjax.com before sending the product. Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the product received was incorrect or arrived damaged due to shipping. We recommend using tracked and insured shipping, as we cannot guarantee receipt of untracked returns.

Damaged or Incorrect Orders

Please inspect your order immediately after delivery. If an item is damaged, defective, or incorrect, contact us within 3 days of delivery and include:

• Your order number
• Clear photographs of the product
• Photographs of the shipping box and packaging
• A description of the problem

Minor manufacturing imperfections in the factory wrapping or packaging that do not affect the sealed contents might not qualify as damage.

Non-Returnable Items

We cannot accept returns of:

• Opened or unsealed trading card products
• Products with altered or damaged factory wrapping
• Gift cards
• Clearance or final-sale products clearly identified as final sale
• Items returned after the applicable return period

Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has shipped, it cannot be cancelled and must follow our return procedure.

Refunds

After receiving and inspecting an approved return, we will notify you whether the refund has been accepted. Approved refunds are issued to the original payment method. Original shipping fees are non-refundable unless the order was incorrect or damaged due to our error.

Banks and payment providers may require additional time to display the refund.

For return assistance, contact support@dragontcgjax.com