Last updated: September 4, 2026

Order Delivery

Our estimated delivery time is 7–14 business days after an order is confirmed. Business days do not include weekends or public holidays.

Delivery estimates are not guaranteed. Customs processing, severe weather, carrier disruptions, peak shopping periods, and incorrect delivery information may cause delays.

Tracking

When tracking is available, customers will receive a shipping confirmation email containing their tracking information. Tracking updates may require several business days to appear after shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately at support@dragontcgjax.com  if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has been processed. Additional shipping expenses caused by an incorrect or incomplete address may be charged to the customer.

Customs and Import Charges

International customers are responsible for any applicable customs duties, import taxes, brokerage charges, or local fees unless the checkout explicitly states that these charges are included.

Delivery Issues

If tracking shows that an order was delivered but you cannot locate it, please check with household members, neighbours, the delivery carrier, and the relevant local delivery office.

Report lost, damaged, or significantly delayed orders to support@dragontcgjax.com with your order number. We will review the available tracking and carrier information.

Shipping Delays

If we cannot ship or deliver an order within the promised timeframe, we will contact the customer with an updated estimate and available options, which may include agreeing to the delay or cancelling the affected order for a refund.